Guia Card Lounge & Poker Salon

Welcome to Our Privacy Policy & casino

Guia Card Lounge & Poker Salon is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Our venue operates entirely offline, and no cash bets are involved; only chips, trophies, points, and leaderboards are used. You can find us at 123 Collins Street, Melbourne VIC 3000, Australia.

Information We Collect

Types of Information

We collect personal information that you voluntarily provide to us, as well as some information automatically collected when you use our website.

  • Personal details: name, email address, phone number, and any other information you provide when making a reservation or contacting us.
  • Usage data: IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.
  • Event participation: records of your participation in offline poker events, card lounge activities, and poker salon tournaments, including chip counts and leaderboard standings.

We do not collect any financial information or chips transaction details. All tournament results are recorded in chips, trophies, points, or leaderboard positions.

How We Use Your Information

Purposes of Processing

We use your personal information to provide and improve our services, communicate with you, and ensure a safe and enjoyable experience at our venue.

  1. To process reservations for dining, card lounge access, and poker salon events.
  2. To send you updates about upcoming offline poker events, tournaments, and special offers, if you have opted in.
  3. To maintain records of your participation in poker events and card lounge activities for leaderboard and trophy purposes.
  4. To respond to your inquiries and provide customer support.
  5. To analyze website usage and improve our online presence.

We never use your information for chips gambling or cash-related activities. All communications are related to our offline venue and social poker events.

Data Sharing and Disclosure

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business, such as hosting and analytics providers, under strict confidentiality agreements.
  • When required by law or to protect the rights, property, or safety of our venue, our patrons, or others.
  • With your explicit consent, for example, if you request a referral to a partner service.

No financial data is ever shared because we do not collect it. Any sharing is limited to operational necessities and legal compliance.

Data Security

Security Measures

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

  • All data is stored on secure servers with restricted access.
  • We use encryption for data transmission where applicable.
  • Our staff are trained on privacy and data protection practices.
  • We regularly review our security procedures to ensure ongoing protection.

No chips or financial data is stored, reducing risk. Our focus is on protecting personal details and event participation records.

Your Rights and Choices

Access, Correction, and Deletion

You have the right to access, correct, or delete your personal information held by us, subject to certain exceptions under Australian law.

  • You may request a copy of the personal information we hold about you.
  • You may ask us to correct any inaccurate or incomplete information.
  • You may request deletion of your personal information, and we will comply unless we are required to retain it by law.
  • You may opt out of receiving marketing communications at any time by contacting us.

Requests can be made via email at [email protected] or by phone at +61 3 9650 3814. We will respond to requests within a reasonable timeframe, typically 30 days.

Cookies and Tracking Technologies

Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.

  • Essential cookies: necessary for the website to function properly.
  • Analytics cookies: help us understand how visitors interact with our site, using aggregated and anonymized data.
  • You can control cookies through your browser settings; however, disabling certain cookies may affect site functionality.

We do not use cookies to track chips gambling or financial transactions. For more details, please refer to our Cookie Policy.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

  • Any changes will be posted on this page with an updated effective date.
  • We encourage you to review this policy periodically to stay informed about how we protect your information.
  • Material changes may be communicated via email or a notice on our website.

The current version of this policy is effective as of the date shown at the top of the page.

Contact Us

Privacy Contact

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.

These contact details are specific to privacy inquiries and are also available in the shared footer.